Shipping & Delivery of your order

Delivery of your order

Free delivery is offered on all purchases over $50.

Currently, purchases are only accepted within New Zealand and Australia. A standard flat rate delivery fee of $5.00 is charged for all orders under $50 for NZ orders and $10 for Australia order with AUS Post and $15 with DHL . All deliveries are tracked and require a signature upon receipt. You may provide a work address if you are not at home to receive deliveries. We aim to have all orders prior to 12 pm dispatched same day. Orders placed after this time will be sent the following working day. Please note that deliveries are made during working hours, generally not over weekends and also please allow for any delays due to public holidays or unforeseen natural disaster disruptions to courier services. Please allow up to 5 working days for delivery of your order following receipt of payment. Once collected and entered into the courier system, your order should arrive 2-3 working days on average. Please note that as we use a courier service for deliveries, they will not deliver to a PO Box or Private Bag address. All addresses must be physical and require signing on receipt. If there is any discrepancy with your delivery address you will be contacted for clarification.

Tracking your order delivery

Once your item is ready for dispatch, you will receive an automated email notification from Vapeworx, with your delivery and online courier tracking details. Please follow the progress of your delivery through the online tracking system.

Lost or items damaged during delivery

If you experience a delay in receiving your parcel, longer than the expected time frame and there is no reasonable explanation for the delay, you may get in touch with us through help@vapeworx.co.nz or through our contact page and we will follow this up for you. If you have not received your parcel within 10 days, please advise us immediately so that we are able to investigate and if necessary proceed to claim for a loss.

Returns and Refunds

Our returns do not extend to e-liquids and e-juices due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer a refund on these items. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.