Returns & Refunds

Returns and refunds

We want you to enjoy your shopping experience and be happy with your purchase. If you are not happy with the items you’ve purchased we are happy to accept a return within 7 days. Please contact us at help@vapeworx.co.nz no later than 7 days from the date of receipt of the item. Requests for returns based on the 7-day return policy that fall outside of this timeframe will not be accepted. Items that are returned by choice (not due to defect, arrived damaged, or not as described) will be refunded, less the cost of shipping.

Items must be returned in an unused, original condition and with the original packaging. There may be additional charges for re-delivery of your replacement item. You are responsible for the cost of returning the goods unless you are returning the items due to receiving them in a damaged, defective or not as described condition. A refund will not be issued if it is deemed the items have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods. We suggest you obtain proof of return delivery by either returning the item using tracked post or courier. Shipping costs will be refunded to you if the goods are faulty or not as described. We cannot be held responsible for the loss of returns sent to us without proof of traceable delivery.

Sale items

Refunds and exchanges are not possible on sale items.

Exchanges

Items may be exchanged for the same product, not for another. In the case that the aforementioned product is out of stock, you may choose an alternative product replacement or if you wish, request a refund.

Return of defective or, not as described items

If you are returning an item based on deeming it is defective, arrived damaged or not as described it will be replaced or refunded (refunding includes the original shipping cost). We may refuse returns, refunds or exchanges based on claims of damage or defect where it is apparent that specified information has been ignored or product guidance not adhered to or claims of the defect are in fact natural aspects of the design of the item.